FAQs
What size bin do I need?
Every job is different, but as a rough guide, one standard car trailer is around 1 cubic metre. If your rubbish is already sitting in a pile, a rough calculation to measure a cubic metre is the length of the pile x the width x the height = the cubic capacity. Check out our Skip Bin Size page for more information.
What can I put in the bin?
Each waste type is different. See our Waste Types page to make sure you select the correct waste type for your needs. There are a few items that we do not accept in any waste type such as food, liquid, asbestos (we do provide Asbestos-only bins), chemicals, oils, paints, fire extinguishers and gas bottles. There are a couple of items that we do accept but they incur an extra fee, including spring mattresses and tyres.
How high can I fill the bin?
Bins may only be filled to the rim, in order for our drivers to safely cover and transport the bin.
Where can my bin be placed?
Your skip bin may be placed on your property (usually on the grass or the driveway). If you require the bin to be placed on council land, you will need to obtain a permit from your local council before ordering the skip bin.
How long can I keep my bin?
Our standard hire for general household clean up bins is 5 days and our standard hire for building waste bins is 14 days. However, we are aware that things don’t always go to plan. If you require the bin longer or finish with it sooner, please contact us before the scheduled pick up date so we can accommodate your needs. We are always happy to be flexible as long as you provide enough notice.
How much notice do I need to give for delivery or collection of my bin?
Wherever possible we can provide same day service, but it is best to give at least a day’s notice to be safe. However, if you require a skip bin by a certain time you are best to give 2 days’ notice (For example, if you need to start using your bin at 7am on a Wednesday morning, it’s best to call on a Monday so the we can have the bin delivered on the Tuesday, ready for use first thing Wednesday morning). To find out more, visit our Book a Bin page.
Can I specify an exact delivery time?
You may request a preferred time and our allocator will always try to accommodate your needs but, in our industry, it’s very difficult to book an exact time as workloads vary by the hour! To be safe, always book your bin for delivery on the day before you intend to start using it.
What if I need to cancel my bin?
Please see our Terms and Conditions page.
How do I pay for my bin?
We accept Visa, Mastercard and American Express over the phone. You can pay using PayPal or Credit Card via our website. Regular trade customers are welcome to apply for an account.
